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BlastOff with Rocketship

BlastOffs are customized quick-start implementation sessions designed around your needs. 

BlastOff

Custom Implementation
$ 995 Your BlastOff implementation sessions cover:
  • Pre-launch account review
  • Launch strategy & schedule
  • Autotask integration
  • Customized dispatch & escalation workflows
  • Appointments & calendar invites
  • Ticket Insight/Autotask Dashboard implemented
  • 1-hour Training with Managers & Dispatchers
  • 1-hour Training with Entire Team

Frequently Asked Questions (FAQs)

The core team responsible for the implementation of Rocketship – the initial introductory call is intended to help scope out the project and set the right expectations.

Yes. You can record your BlastOff sessions for later review and training purposes. 

During the implementation, the point of contact will be your dedicated implementer. You have the length of your BlastOff to reach out to them as needed.

A standard BlastOff implementation takes place over 30 days (with flexibility for holidays and schedule conflicts). Purchasing multiple Blastoffs extends the time you have available with the implementer in increments of 30 days.

The number of meetings is not capped or limited during this time. The cadence will be left to the discretion of the Rocketship implementer and client based on available schedule and workload.

The implementation is considered complete when your assignment, escalation, and scheduling automation is set up and running. BlastOff implementations exceeding 30 days are automatically considered complete unless overridden by your implementer. 

After completion, you’ll move to an account management and support phase where you’ll no longer reach out to your implementer for assistance – rather, you’ll go directly to support.

UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.