Like any software that integrates with Autotask, you’ll need to create an Autotask API user for the connection. This takes about 1 minute to do.… Read More »Creating an Autotask API User for Rocketship
You can schedule an Autotask Project Task via Rocketship/CMD. The easiest way to do this is via the Search bar: Open the Rocketship WorkBoard dashboard… Read More »Scheduling an Autotask Project Task via Rocketship
You have created a Rocketship Team. In the Members field, you can’t find a Resource you’d like to add to that team. When adding a… Read More »Why can’t I add an Autotask Resource to a Rocketship Team?
You can get a report of how many API calls Rocketship is making to your Autotask via the API Activity by Hour feature in Autotask:… Read More »How to track Rocketship’s Autotask API Activity
You can require that a Resource declare the reason they are declining a Service Call. The options for the reason are pulled from the Escalation… Read More »Requiring a Resource to Declare Reason for Declining a Service Call
You can require that a Resource declare the reason they are cancelling a Service Call. The options for the reason are pulled from the Escalation… Read More »Requiring a Resource to Declare Reason for Cancelling a Service Call
There are times you want to customize the subject lines in notifications coming from Autotask. The most common need is to customize the subject line… Read More »Customizing Email Notification Subject Lines in Autotask
This article describes steps to take when the Autotask API connection fails. You will be alerted to Autotask API connections via Rocketship Admin, the Autotask… Read More »Troubleshooting Autotask Connections in Rocketship