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Dustin’s Blog

How to email via Autotask using 3rd party add-ons

Discover how Rocketship found a creative solution for a client’s unique request to automatically email ticket contacts when a specific Rocketship Workflow is triggered. Find out how we implemented this solution using Autotask’s User Defined Field feature.

How to Handle Spam and Cancelled Tickets in Autotask

Discover how to effectively track and report on Autotask tickets that are spam or canceled. Learn how to use speedcodes and custom fields for better organization and accurate records. Improve your ticket management process and streamline your workflow.

Exploring the Risks of Generative AI in IT Helpdesks: A Balanced Approach

Discover the power and promise of AI in IT and MSP support. Learn how to strike a balanced approach that prioritizes data security and customer satisfaction, while embracing the benefits of generative AI. Find out how to maintain regulatory compliance and confidentiality while harnessing the efficiency and predictive capabilities of AI. Explore the possibilities and responsibilities of AI adoption in the IT and MSP industry. #AI #ITsupport #MSPsupport

Exploring the Risks of Generative AI in IT Helpdesks: Key Takeaways

Discover key takeaways and actionable insights for IT and MSP professionals looking to incorporate generative AI into their support operations. Enhance efficiency, ensure data security, comply with regulations, and maximize customer satisfaction. Learn how to implement data security protocols, conduct compliance audits, prioritize privacy, and leverage AI’s predictive capabilities. Expand market reach with multilingual support. Safeguard customer confidentiality while harnessing the potential of generative AI. Stay tuned for the concluding part of this series on AI adoption in the IT and MSP sector.

Exploring the Risks of Generative AI in IT Helpdesks: Mitigating Risks

In Part VII of this series, we explore strategies for mitigating risks and optimizing AI in IT and MSP support. Learn how to enhance data security, ensure regulatory compliance, and prioritize privacy in AI integration. Discover the benefits of proactive predictive maintenance and multilingual support. Stay tuned for the conclusion of our exploration into AI adoption in IT and MSP operations.


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.