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rocketCommand is an action-based application that is used to quickly pass instructions from your team to Rocketship. It provides a focused set of instructions that… Read More »Understanding rocketCommand

To create an Escalation Rule in Rocketship: Log into Rocketship Admin Go to Flight Deck->Escalation Automation Click Create Rule in the Escalation Rules window Set… Read More »How to create an Escalation Rule in Rocketship

Every Escalation Rule has an Escalation Path. The Escalation Path defines the order that Rocketship will escalate a ticket. Let’s take an example: For HelpDesk… Read More »Defining the Escalation Path (order of escalation) in Escalation Rules

A question that comes up fairly often is “how do I create a CRM Search” in Rocketship that matches a subset of my customers? For… Read More »Specifying Multiple Autotask Companies in a CRM Search

Per Datto’s best practices for Autotask integrations, we only “refresh” the dropdowns, etc., for queues, issues, subissues, etc., every few hours. You can instruct Rocketshp… Read More »Forcing an Autotask Cache Refresh in Rocketship

Rocketship has a tool to bulk close service calls. This tool is normally used by our support team when onboarding new customers, but is available… Read More »Autotask Service Call Cleaner