If you merge two tickets, you’ll want to notify the original Ticket Contact so they know what happened. NOTE: Ticket merging can be rough because,… Read More »Notify Ticket Contact of a Ticket Merge in Autoask
Sometimes you’ll need to create a Ticket in Autotask but not have a Ticket Contact assigned. But, you still want the client to be notified.… Read More »How to Notify the Client if there is no Ticket Contact on an Autotask Ticket
Sometimes you want to create a ticket for a client in Autotask opposed to the client creating one via email or a portal. There’s debate… Read More »Notify Ticket Contact of Internally Created Ticket in Autotask
To ensure correct functionality of the Autotask PSA platform, it is recommended to enable pop-ups in your browser settings as the interface uses overlapping windows when… Read More »How to troubleshoot popups not working in Autotask
Autotask PSA is browser-independent and currently supports (both 32-bit and 64-bit) Chrome, Edge, Firefox and Safari browsers. Certain browser settings are essential for Autotask PSA to… Read More »How to verify your web browser is setup for Autotask
We are proud to announce v1.0.1 of rocketRTM for Autotask. With this version, we added several improvements to the Search feature, including: Search Parameters –… Read More »rocketRTM v1.0.1 Release
Baton Rouge, LA – As MSPs continue to struggle with increased helpdesk volume — while also trying to get a handle on working mission-critical, and… Read More »Giant Rocketship releases rocketRTM, an MSP-centric recurring task solution for helpdesks, NOCs, and SOCs.