You can require that a Resource declare the reason they are cancelling a Service Call. The options for the reason are pulled from the Escalation… Read More »Requiring a Resource to Declare Reason for Cancelling a Service Call
When interacting at the ticket-level, your team can issue instructions to Rocketship via the Rocketship/CMD screen. (Refer to screenshow below for an example of a… Read More »Restrict Rocketship/CMD Buttons
According to a recent survey of IT leaders, data management is a top priority for today’s enterprises. But as enterprises seek to become more data-driven… Read More »3 Ways for an MSP to Address Data Management Challenges
Tags in Autotask are custom metadata values in the form of words or numbers, that you can apply to a ticket, a Knowledgebase article, or… Read More »Tags in Autotask
All too often an MSP can invest in a powerful professional service automation (PSA) platform only to fall behind on functionality and updates. Be sure… Read More »5 Autotask PSA Features Every MSP Pro Should Know
Dustin Puryear, Giant Rocketship’s founder and CEO, was featured in the latest episode of MSP Insights. The discussion focused on many of the challenges MSP… Read More »MSP Insights – Necessity is the Mother of Invention
There are times you want to customize the subject lines in notifications coming from Autotask. The most common need is to customize the subject line… Read More »Customizing Email Notification Subject Lines in Autotask
When creating widgets in an Autotask dashboard, you need to decide the type of widget to use. To determine the type of widget, ask yourself… Read More »Deciding between Autotask Widget Types
In our series of posts on Cyber Protection for MSPs, we talked about how MSPs should adopt a cyber protection plan enforcing elements featured in… Read More »3 Elements of Forensics in Cyber Protection for MSPs
We were tired of clicking back and forth between Autotask and Rocketship while working, so decided to add Autotask Ticket Insights and a Dashboard Widget… Read More »Rocketship for Autotask v1.0.9 Release