Delivering exceptional customer service is vital in the customer-centric world of IT helpdesks. This article explores the significance of timely communication and ticket ownership in IT service delivery. Learn how to effectively navigate unassigned tickets and balance speed with communication for great customer service in the IT domain.
Following are KB articles created recently. Understanding Escalation Methods in RocketshipAug 22nd, 2023In Rocketship, the… Read More »New Rocketship KB Articles – Week of Aug 28th
Following are KB articles created recently. Updating Autotask Ticket and Task User-Defined Fields (UDFs) via… Read More »New Rocketship KB Articles – Week of Aug 21st
Learn how to attach Service Level Agreements (SLAs) to tickets in Datto Autotask. Explore methods like customer classification and asset type, and compare Autotask Workflow Rules and Autotask Contracts for SLA management. Find the best approach for your organization.
Following are KB articles created recently. Using SmartWorkflows in Rocketship: A Guide to Published WorkflowsAug… Read More »New Rocketship KB Articles – Week of Aug 7th
Learn how to integrate Autotask Project Tasks with Outlook Calendar using different methods. Discover the benefits and steps involved in each approach.
In this session, we answer your live Q&A about: Autotask Service Calls with Exchange Integration, using third party tools, and configuring Autotask’s integration with Exchange.
Do you need assistance with a complex task in Autotask? Are you looking to enhance your reports or optimize your Workflow Rules? Look no further! Join Dustin Puryear, Autotask expert and founder of Giant Rocketship, for his weekly office hours. It’s a complimentary opportunity for you to pick the brain of an expert and get things done. All you need is your curiosity and a willingness to learn. So, don’t hesitate, sign up today!
#autotask
#giantrocketship
#itservicemanagement
#ithelpdesk
Following are KB articles created recently. Support for Multiple AdminsJul 17th, 2023Currently Rocketship is multi-user… Read More »New Rocketship KB Articles – Week of Jul 24th
In this session, we answer your live Q&A about: The admin alerts dashboard, enforcing time entry on tickets, changing roles on tickets, and many more!
Do you need assistance with a complex task in Autotask? Are you looking to enhance your reports or optimize your Workflow Rules? Look no further! Join Dustin Puryear, Autotask expert and founder of Giant Rocketship, for his weekly office hours. It’s a complimentary opportunity for you to pick the brain of an expert and get things done. All you need is your curiosity and a willingness to learn. So, don’t hesitate, sign up today!
Website: https://giantrocketship.com/
#autotask
#giantrocketship
#itservicemanagement
#ithelpdesk
In the IT managed service provider (MSP) market, Account Managers (AMs) play a crucial role in nurturing customer relationships and driving revenue growth. Learn about the key performance indicators (KPIs) that can help you monitor and optimize your MSP business.
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
