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Rocketship for Autotask v1.0.8 Release

Rocketship for Autotask was created to solve the pain points its founder and CEO encountered at his own company and every new release aims to solve more of these issues. With our latest release, we’re happy to announce support for SeaLevel Operations business rules.

Rocketship admins can now select a template button that will automatically fill in the settings so that Rocketship better aligns with the processes of MSPs using SeaLevel. This feature will overwrite your Business Rule customizations, so we recommend you work with our support team to assist in deploying the feature. We look forward to creating templates for other similar MSP processes in the future.

Additional Updates in this release include:

  • Removed API users from out-of-office board
  • Improvements in how we cache Autotask-generated service calls
  • Cleaner engineer WorkBoard
  • Appointments on engineer WorkBoard now show as a timeline
  • Personalized naming support (e.g., Appointments -> Firm Appointments)

Schedule a demo today to learn how Rocketship for Autotask can automate your calendars, escalations and ticket assignments, allowing you to focus on what really matters – helping your clients, not micromanaging tickets.

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