Rocketship's Features turbocharge MSP growth by automating helpdesks in Autotask.

With its powerful features, including intelligent assignment, optimized scheduling, proactive escalations, and SLA-driven work queuing and predictions, Rocketship becomes the driving force behind your success.

Automate Dispatch & Escalations

Automate ticket assignment based on skills and availability.

Integrate Calendars with Remotes & Onsites

Effortlessly schedule appointments, including travel time for onsites.

Optimize Team Workload

Transform team workload management with Rocketship's SLA-driven intelligent work queueing.

Defend Helpdesks with SLA Sentinel

Proactively prevent SLA violations with our advanced predictive analytics system.

Identify Orphan Ticket

Effortlessly identifies and targets forgotten customer support tickets.

Encode Business Processes

Accelerate tasks and enforce process with our built-in workflows.

Simplify with Recurring Tickets

Enhance processes and save time with our automated recurring ticket feature.

Rocketship revolutionizes helpdesk operations in Autotask.

Focus on solving customer issues, not managing tickets.

Trusted worldwide by MSPs using Datto Autotask

“Rocketship has been a game-changer for our team. We’ve stopped wasting time managing tickets in Autotask and can now focus on working them and providing exceptional customer support. It’s given us the freedom to devote more time to our customers, ensuring their needs are met quickly and efficiently. Rocketship is a true lifesaver for our helpdesk operations.”

Francis Dean, VP, BoldIT, GmbH

© Copyright Giant Rocketship 2023


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.