Performing Multiple Operations as a Dispatcher
When dispatching a ticket via Rocketship, you may need to do more than a single… Read More »Performing Multiple Operations as a Dispatcher
Knowledge Base
Disabling Rocketship to update Closed Tickets
You may want the ability to disable Rocketship from making any changes on closed tickets.… Read More »Disabling Rocketship to update Closed Tickets
Using Project AutoScheduling
Learn how Rocketship’s Project AutoScheduling feature can automatically create and assign tasks service calls, eliminating the need for manual scheduling.
Managing multiple admin logins
You now have the ability to set multiple admin logins for Rocketship to ensure that… Read More »Managing multiple admin logins
How to Create a Custom Workflow
Custom workflows offer a tailored approach to streamlining processes. Custom workflows not only simplify repetitive… Read More »How to Create a Custom Workflow
Disabling Rocketship to make changes on closed tickets
If you’d like to disable Rocketship from making changes to closed tickets, you can do… Read More »Disabling Rocketship to make changes on closed tickets
Escalations – Assignment Methods
We are committed to revolutionizing how Rocketship assigns tickets by giving you better precision and… Read More »Escalations – Assignment Methods
How to use Recurring Events
In the fast-paced landscape of IT management, efficiently handling routine tasks is paramount, and recurring… Read More »How to use Recurring Events
Enabling/Disabling Rocketship Ticket logging in Autotask
If you would like to disable the ticket logging of Rocketship in Autotask tickets as… Read More »Enabling/Disabling Rocketship Ticket logging in Autotask
Updating Ticket Notifications
In order to update whether which recipient will receive notifications from Rocketship, you will need… Read More »Updating Ticket Notifications
