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Knowledge Base

Customizing the Sort Order of Next Activities

Learn how to adjust the Next Activities sort order in Rocketship to effectively manage technician tasks. Choose from various options based on your site’s needs. Update the setting easily through the Admin Portal. Understand the sorting logic and how it impacts past due tickets. Special considerations for tickets without SLA resolutions and legacy customers.

Customizing Workflow Note Fields

Learn how to customize and enhance workflow notes in Autotask Ticket Insights with Rocketship. Tailor note fields, rename them, and include custom instructions.

Grab-and-Go Self Assignment

Learn how the Grab-and-Go dispatch operation can streamline ticket triaging and allow immediate work, enhancing efficiency for MSPs.

Understanding Escalation Methods in Rocketship

Discover the power of Escalation Methods in Rocketship, as they play a key role in ticket assignment and routing. Learn how they differ from Escalation Rules and how they enhance the ticket routing process with dynamic strategies and directions.


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.