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Configuring the Appointment Setter in Rocketship

The Appointment Setter needs a minimum set of information to work properly. If this isn’t configured, the Appointment Setter will return an error when a user attempts to use it.

To configure the Appointment Setter, you need to configure these settings:

  • Flight Deck / Appointment Automation / HelpDesk Email address. This is the appointment invite Organizer and should be your helpdesk email.
  • Flight Deck / Appointment Automation / Update Ticket Status. Allows the Appointment Setter to update your ticket status on success/fail of the event creation.
  • Flight Deck / Appointment Automation / Ticket Status on Success. Used when the Appointment Setter is successful.
  • Flight Deck / Appointment Automation / Ticket Status on Fail. Used when the Appointment Setter fails.

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