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How to get help?

Need help? Have an idea for how we can do better?

  • Read the Knowledge Base. We have an extensive, and growing, Knowledge Base (KB). You can access it via our website or via this link.
  • Creating a Support Ticket. You can create a Support Ticket in the top-right toolbox in the Workboard or via the Support Form at our website.
  • Submitting Feature Requests. We love Feature Requests! A lot of the functionality of Rocketship is from FRs (you’ll hear us say FR since it’s short for Feature Request). You can open a FR via the toolbox at the top-right of the Workboard.

Did you know we also have a weekly Office Hours podcast to help users with Autotask? Join the next Weekly Office Hours with Dustin Puryear to learn how you can enhance your use of Autotask!

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UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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