Rocketship MSP Blog

Human Resources

Is Your MSP Undermanned? Use This Formula to Staff Your Helpdesk

Calculate the right number of Tier 1, 2, and 3 techs for your MSP to prevent overloaded techs and...

Help Desk

Cleaning the Backlog: How to Stop Tickets from Becoming MSP Support Limbo

Learn effective strategies to clean up your MSP support ticket backlog, improve SLA compliance, and...

Hire MSP staff

Is Working at an MSP Right for You – Dispatcher

Is a Dispatcher role at an MSP right for you? Discover the challenges, rewards, and key...

Hire MSP staff

Is Working at an MSP Right for You – Service Manager

Discover if the role of Service Manager at an MSP suits you by exploring the responsibilities,...

Hire MSP staff

Is Working at an MSP Right for You – Level 2: PC & Network Support

Discover if advancing to a Level 2 PC & Network Support role at an MSP is right for you, with...

Hire MSP staff

Is Working at an MSP Right for You – Level 3 Engineer

Explore whether a Level 3 engineer role at a Managed Service Provider (MSP) is right for you,...

Growth

Is Working at an MSP Right for You - Level 1 HelpDesk

Is an MSP role right for you? Explore the pros and cons of Level 1 HelpDesk positions and key...

Sales

MSPs, Stop Debating CRMs: Write a Follow-Up Playbook First

Learn why MSPs should prioritize creating a follow-up playbook over debating CRMs to boost sales...

Human Resources

Turning Theory Into Practice: How MSPs Can Ramp Up New Techs

Learn how to effectively onboard new techs in your MSP by setting clear goals, structuring...