Welcome to our Knowledge Base
- Customizing the Workflow used by a Scheduling or Ticket Routing Recipe
- HOWTO Close Tickets while Bulk Closing Related Service Calls
- Mapping Rocketship Workflows to Rocketship Actions
- Setting the Resolution via Published Workflows
- Setting Ticket UDFs via Published Workflows
- Updating the Ticket Due Date
- Using Rocketship Workflows Inside Tickets
- Automate Scheduling around Company Holidays
- Booking Appointments Inside Tickets via Fixed Appointments
- Combining Escalation Routing & Scheduling for One-Click Dispatch
- Configuring Appointment Booking in Rocketship via Fixed Appointments
- Created a Fixed Appointment without a Calendar Invite
- Escalations vs Scheduling
- How do I customize the Calendar Invites sent by Rocketship?
- How do I disable Calendar Invites for Fixed Appointments?
- Automate Scheduling around Company Holidays
- Automating Dispatch & Escalations with Webhooks
- Combining Escalation Routing & Scheduling for One-Click Dispatch
- Defining the Escalation Path in Ticket Routing Rules
- Dynamically Update Which Tiers Each Team Member is Working
- Dynamically Update Who is Available in an Escalation Path
- Error: Edit of Assigned Teams for Ticket Routing Rule due to Duplicate Resource
- Escalations vs Scheduling
- Configuring How We Route Imported Autotask Service Calls
- How do I impersonate other Rocketship user workboards?
- How do I set my External Appointments to be Private?
- How does the Pending Zone work on the Agent WorkBoard?
- How to view another Resource's Rocketship WorkBoard in Autotask
- Requiring a Resource to Declare Reason for Cancelling a Service Call
- Requiring a Resource to Declare Reason for Declining a Service Call
- Restrict Rocketship/CMD Buttons
- Autotask Service Call Cleaner
- Can I enable multiple Admin users in Rocketship?
- Can I migrate my Rocketship Settings to a new tenant?
- Create Autotask Ticket Callout Webhook
- Forcing an Autotask Cache Refresh in Rocketship
- Giving an Autotask User access to manage LiveLinks Designer
- How do I create a Feature Request?
- How do I handle technician's going to lunch?
