Welcome to our Knowledge Base
- Customizing the Macro used by a Scheduling or Ticket Routing Recipe
- HOWTO Close Tickets while Bulk Closing Related Service Calls
- Mapping Macros to Rocketship Actions
- Setting the Resolution via Published Macros
- Setting Ticket UDFs via Published Macros
- Updating the Ticket Due Date
- Using Macros Inside Tickets
- Automate Scheduling around Company Holidays
- Booking Appointments Inside Tickets
- Combining Ticket Routing & Work Scheduling for One-Click Dispatch
- Configuring Appointment Booking in Rocketship
- How do I support multiple work shifts?
- How to configure the email address used for Fixed Appointment Calendar Invites
- How to Schedule Future Work
- Scheduling an Autotask Project Task via Rocketship
- Automate Scheduling around Company Holidays
- Automating Dispatch & Escalations with Webhooks
- Combining Ticket Routing & Work Scheduling for One-Click Dispatch
- Defining the Escalation Path in Ticket Routing Rules
- Dynamically Update Which Tiers Each Team Member is Working
- Dynamically Update Who is Available in an Escalation Path
- Error: Edit of Assigned Teams for Ticket Routing Rule due to Duplicate Resource
- How to create an Escalation Rule in Rocketship
- Configuring How We Route Imported Autotask Service Calls
- How do I impersonate other Rocketship user workboards?
- How does the Pending Zone work on the Agent WorkBoard?
- How to view another Resource's Rocketship WorkBoard in Autotask
- Requiring a Resource to Declare Reason for Cancelling a Service Call
- Requiring a Resource to Declare Reason for Declining a Service Call
- Restrict Rocketship/CMD Buttons
- Understanding Actions on the Rocketship WorkBoard
- Autotask Service Call Cleaner
- Can I enable multiple Admin users in Rocketship?
- Create Autotask Ticket Callout Webhook
- Forcing an Autotask Cache Refresh in Rocketship
- Giving an Autotask User access to manage LiveLinks Designer
- How Licensing Works
- How to remove the Rocketship Autotask Widgets and Ticket Insights
- How to track Rocketship's Autotask API Activity
