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How do I customize the Calendar Invites sent by Rocketship?

When a Fixed Appointment is created, Rocketship will send a Calendar Invite to any linked Contacts and Resources.

By default, we will use these values when sending the invite:

  • From Name: YourCompanyName – IT Support
  • Reply-To: YourSupportEmail
  • Subject:
    • If Onsite Fixed Appt: Onsite Support: {{ticket#}} – {{ticketTitle}}
    • If Remote Fixed Appt: Remote Support: {{ticket#}} – {{ticketTitle}}

At this time, we allow you to override the default From Name and Reply-To. For example, you may want the From Name to be “YourCompanyName” only, e.g., “Rocket MSP”.

Defining custom settings is done via Rocketship Admin:

  1. Log into Rocketship Admin
  2. Go to Scheduling->Scheduling Home
  3. Click on Fixed Appointment Settings
  4. Edit one or both of:
    • Custom Calendar Invite From Name
    • Custom Calendar Invite Reply-To Email Address
  5. Click Save

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