Get a free engineer for your IT helpdesk.
Work scheduling and coordination consumes 25% of IT helpdesk time. That’s one engineer for every four on your team. We give that engineer back to you.
IT company owner or helpdesk manager? Use Datto Autotask?
Rocketship eliminates the costly inefficiencies of manual ticket management while freeing your team to work exclusively on customer requests. Spend more time with customers and stop wasting money analyzing calendars and workload reports.
Use the right tool for Datto Autotask to help you run your business better.
Rocketship is an innovative solution designed to work directly inside Datto Autotask. It gives you the power to automate repetitive tasks that your helpdesk manager and engineers shouldn’t be doing, freeing up time that would otherwise be wasted by your team.
Finally! A consolidated dashboard for your engineers that organizes appointments and work events, allows single-click batch updates to Autotask tickets, tasks, and projects, and frees managers from micro-managing activity.
Let's make IT fun smart fast again
Watch your helpdesk manager cry with happiness when you free your helpdesk from staring at calendars and workload reports. Now your helpdesk manager can focus on building your team and customer relationships, while Rocketship optimizes the work your team does.
We do more than make appointments, we schedule your success.
Eliminate Mundane Tasks
Fully automate your playbook and let our software do the heavy lifting. Don’t force your helpdesk manager to stare at another workload and agent availability report.
Always struggling to catch up? Always late on VIP tickets? Try a new approach: Be Early. Our software is SLA aware, meaning it will rank and schedule in a way that makes sense.
Automate Your Team
Set up work teams and define rules that govern how, when, and why tickets are assigned, work scheduled, and issues escalated. Your team just needs to click a button, and the magic happens for them.