Get a free engineer for your IT helpdesk.
Work coordination consumes 25% of IT helpdesk time. That’s one engineer for every four on your team. We give that engineer back to you. #blastoff
Rocketship automates helpdesk management in Autotask.
We reduce your “key employee” risk while dramatically increasing your team’s work potential. By automating ticket assignment, escalations, and work scheduling, even your greenest office admin can fully manage the assignment and scheduling of a large helpdesk team in Autotask. And our SkillTree Engine ensures your team is always running at peak efficiency, allowing you to take on more customers without hiring more staff.
We increase your team’s job satisfaction by automating the “grind,” increase visibility into what is being worked next by your team, and free the logjam in your helpdesk. Our SkillTree Engine allows you to exit the job of “micro-manager” in Autotask so that you can focus on what you do best: managing customer relationships and promoting the development of a strong team. All while we ensure work is done by the right tech at the right time, every time. Suddenly your team can do more, and do it faster.
Do you love repetitive, mind-numbing work? No? Neither does your team! We love the work we do here at Giant Rocketship because our automation eliminates all the boring, monotonous “detail” work in Autotask that your team struggles to complete both on-time and consistently. Suddenly, with Rocketship your team is able to do the work they were hired to do, meaning they’re happy, resulting in your customers being happy, and now you’re happy.
Eliminate Key Employee Risk
Eliminate “key employee” risk by formalizing your Autotask ticket assignment, escalation paths, and scheduling with a few clicks of the mouse.
Reduce Expensive Decision Points
Reduce expensive decision points with our SkillTrees Engine ticket routing and assignment workflows.
Drive Productivity Gains
Improve productivity with automated work scheduling and workload management. Never go idle again.
Increase Employee Retention
Increase employee retention by automating “the grind” so your team feels excited about the work they actually do!
Let's make IT fun smart fast again
Watch your helpdesk manager cry with happiness when you free your helpdesk from staring at calendars and workload reports. Now your helpdesk manager can focus on building your team and customer relationships, while Rocketship optimizes the work your team does.
We do more than make appointments, we schedule your success.
Eliminate Mundane Tasks
Fully automate your playbook and let our software do the heavy lifting. Don’t force your helpdesk manager to stare at another workload and agent availability report.
Always struggling to catch up? Always late on VIP tickets? Try a new approach: Be Early. Our software is SLA aware, meaning it will rank and schedule in a way that makes sense.
Automate Your Team
Set up work teams and define rules that govern how, when, and why tickets are assigned, work scheduled, and issues escalated. Your team just needs to click a button, and the magic happens for them.