Unleash the Hero Within Your MSP
Gone are the days of manual ticket assignment, scheduling, and escalating tickets in Autotask.
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Rocketship turbocharges MSP growth by automating helpdesks in Autotask.
With its powerful features, including intelligent assignment, optimized scheduling, proactive escalations, and SLA-driven work queuing and predictions, Rocketship becomes the driving force behind your success.
Automate Dispatch & Escalations
Automate ticket assignment based on skills and availability.
Integrate Calendars with Remotes & Onsites
Effortlessly schedule appointments, including travel time for onsites.
Optimize Team Workload
Transform team workload management with Rocketship's SLA-driven intelligent work queueing.
Defend Helpdesks with SLA Sentinel
Proactively prevent SLA violations with our advanced predictive analytics system.
Rocketship revolutionizes helpdesk operations in Autotask.
Focus on solving customer issues, not managing tickets.
What can Rocketship
do for you?
- Skill-based assignments
- Tiered escalations
- Eradicate orphan tickets
- Prevent SLA violations
- Optimize workloads
- Improve handoff notes
- Better dispatch calendar
- No more ticket editing
30 Days
Trusted worldwide by MSPs using Datto Autotask
“Rocketship has been a game-changer for our team. We’ve stopped wasting time managing tickets in Autotask and can now focus on working them and providing exceptional customer support. It’s given us the freedom to devote more time to our customers, ensuring their needs are met quickly and efficiently. Rocketship is a true lifesaver for our helpdesk operations.”
Francis Dean, VP, BoldIT, GmbH
Embed and Extend Autotask
Experience seamless integration into Autotask with our embedded dashboard and ticket insights, eliminating the need for retraining.
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