We reduce your “key employee” risk while dramatically increasing your team’s work potential. By automating ticket assignment, escalations, and work scheduling, even your greenest office admin can fully manage the assignment and scheduling of a large helpdesk team in Autotask. And our SkillTree Engine ensures your team is always running at peak efficiency, allowing you to take on more customers without hiring more staff.

We increase your team’s job satisfaction by automating the “grind,” increase visibility into what is being worked next by your team, and free the logjam in your helpdesk. Our SkillTree Engine allows you to exit the job of “micro-manager” in Autotask so that you can focus on what you do best: managing customer relationships and promoting the development of a strong team. All while we ensure work is done by the right tech at the right time, every time. Suddenly your team can do more, and do it faster.

Do you love repetitive, mind-numbing work? No? Neither does your team! We love the work we do here at Giant Rocketship because our automation eliminates all the boring, monotonous “detail” work in Autotask that your team struggles to complete both on-time and consistently. Suddenly, with Rocketship your team is able to do the work they were hired to do, meaning they’re happy, resulting in your customers being happy, and now you’re happy.