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We increase MSP profitability through IT Process Automation.
Managing ticket assignments, scheduling, and escalations consumes 25% of IT helpdesk time. That’s one employee for every four on your team. We give those employees back to you. #blastoff
Rocketship automates helpdesk management in Autotask.
We reduce your “key employee” risk while dramatically increasing your team’s work potential. By automating ticket assignment, escalations, and work scheduling via IT Process Automation, even your greenest office admin can fully manage the assignment and scheduling of a large helpdesk team in Autotask. And our SkillTree Engine ensures your team is always running at peak efficiency, allowing you to take on more customers without hiring more staff.
We increase your team’s job satisfaction by automating the “grind,” increase visibility into what is being worked next by your team, and free the logjam in your helpdesk. Our SkillTree Engine allows you to exit the job of “micro-manager” in Autotask so that you can focus on what you do best: managing customer relationships and promoting the development of a strong team. All while we ensure work is done by the right tech at the right time, every time. Suddenly your team can do more, and do it faster.
Do you love repetitive, mind-numbing work? No? Neither does your team! We love the work we do here at Giant Rocketship because our automation eliminates all the boring, monotonous “detail” work in Autotask that your team struggles to complete both on-time and consistently. Suddenly, with Rocketship your team is able to do the work they were hired to do, meaning they’re happy, resulting in your customers being happy, and now you’re happy.
Human Capital Management
Fully automate your playbook and let Rocketship do the heavy lifting so you can eliminate the stress of your team while increasing their productivity and job satisfaction.
IT Process Automation
Set up work teams and define rules in Rocketship that govern how, when, and why tickets are assigned, worked, and escalated. Your team just needs to click a button, and the magic happens for them.
MSP Profitability
Always struggling to catch up? Rocketship drives down cost, decreases the number of technical resources needed per end-user, and increases customer retention.
While hybrid and remote work trends have afforded greater flexibility for employees, the majority of their day — 58% — is still being lost to work coordination rather than the skilled, strategic jobs they’ve been hired to do.
Let's make IT fun smart fast again
Watch your service manager cry with happiness when you free your helpdesk from staring at calendars and workload reports. Now your helpdesk manager can focus on building your team and customer relationships, while Rocketship optimizes the work your team does.
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We do more than make appointments, we schedule your success.
Eliminate Key Employee Risk
Eliminate “key employee” risk by formalizing your Autotask ticket assignment, escalation paths, and scheduling with a few clicks of the mouse.
Reduce Expensive Decision Points
Reduce expensive decision points with our SkillTrees Engine ticket routing and assignment workflows.
Drive Productivity Gains
Improve productivity with automated work scheduling and workload management. Never go idle again.
Increase Employee Retention
Increase employee retention by automating “the grind” so your team feels excited about the work they actually do!
