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Rocketship Background Jobs Schedule
This KB documents the frequency of jobs that we run in the background.
Autotask Synchronization
This section highlights how often we synchronization with any changes made directly in Autotask (i.e., not in Rocketship). You can force a synchronization via the Force Sync tool, including a “Sync Real-time” option for some entities, via the Admin Portal->Account->Autotask page.
| Entity | Frequency |
| Autotask Standard Fields | Nightly |
| Service Call – Start/Stop/Completed | Every 30 minutes |
| Service Call – Created/Deleted | Every 30 minutes |
| Service Call – Associated Tickets/Resources | Every hour |
| Companies | Every 30 minutes |
| Company Locations | Nightly |
| Contacts | Every 30 minutes |
| Holidays | Nightly |
| Internal Locations | Nightly |
| External Appointments | Every 30 minutes |
| Resources | Nightly |
| Roles | Nightly |
| Field Picklists | Nightly |
| UDF Field Picklists | Nightly |
Tasks
There are some jobs that we run as scheduled tasks that are not synchronization jobs but do impact how Rocketship interacts with Autotask.
| Task | Frequency |
| Autotask API Cap Monitoring | Every 15 minutes |
| Scheduling Status Protect | Every 30 minutes |
| Service Call Closer Tool | Every 30 minutes |
| Calendar Reflow | Every 30 minutes |
| Resource Daily Email | Daily |
