From the Perspective of a SeaLevel MSP
As a SeaLevel MSP, you understand that a high-performing machine requires aligning your processes to specific procedures that are repeated time and time again.
Prior to Rocketship, that requires a more extensive build-out of management, including a dispatch model for assignment and ticket workflow, and a service manager level role to help define and monitor work and to remove obstacles impeding the completion of that work.
- rocketRTM provides a robust, scalable recurring task management platform to define proactive procedures that become tickets for every client you have. Whether that’s a QBR with your account manager or an annual DR site failover test managed by your NOC.
- rocketSchedule is a one-of-a-kind automatic dispatching and scheduling solution. No longer worry about the Dispatcher Calendar — rocketSchedule identifies the best scheduling solution for each tech.
In SeaLevel-speak, rocketRTM addresses all of the necessary tasks in SeaLevel 05 Leverage Your Tools and SeaLevel 07 Client Facing Systems, while rocketSchedule automates all of the dispatch/scheduling for 2C Dispatch and 2D Engineer Time Entry.
That leaves you, and your tech team, focused solely on deliverying solutions.