Following are KB articles created recently.
Configuring Rocketship for SeaLevel
Jun 22nd, 2023
Rocketship can be reconfigured easily to support SeaLevel’s proprietary process. To reconfigure Rocketship you need to ensure you have the correct queue and status names in your Autotask Service Desk …
Understanding Work Schedules
Jun 22nd, 2023
Rocketship manages Work Schedules on a per-user basis. This means you can create work shifts (e.g., AM and PM shift), restrict the work schedule of senior engineers and managers to reduce billable hou…
Understanding TicketGuard
Jun 23rd, 2023
by your team. Specifically, Rocketship will identify these tickets/tasks and then send them to your service coordinator for review, re-assignment, or re-scheduling, as needs dictate….
