Creating a CRM Search
CRM Search is a powerful feature of Giant Rocketship. Instead of hard-coding a Process Automation… Read More »Creating a CRM Search
CRM Search is a powerful feature of Giant Rocketship. Instead of hard-coding a Process Automation… Read More »Creating a CRM Search
Like any software that integrates with Autotask, you’ll need to create an Autotask API user… Read More »Creating an Autotask API User for Rocketship
You can schedule an Autotask Project Task via Rocketship/CMD. The easiest way to do this… Read More »Scheduling an Autotask Project Task via Rocketship
You have created a Rocketship Team. In the Members field, you can’t find a Resource… Read More »Why can’t I add an Autotask Resource to a Rocketship Team?
You can get a report of how many API calls Rocketship is making to your… Read More »How to track Rocketship’s Autotask API Activity
You can require that a Resource declare the reason they are declining a Service Call.… Read More »Requiring a Resource to Declare Reason for Declining a Service Call
You can require that a Resource declare the reason they are cancelling a Service Call.… Read More »Requiring a Resource to Declare Reason for Cancelling a Service Call
When interacting at the ticket-level, your team can issue instructions to Rocketship via the Rocketship/CMD… Read More »Restrict Rocketship/CMD Buttons
This article describes steps to take when the Autotask API connection fails. You will be… Read More »Troubleshooting Autotask Connections in Rocketship
If you’ve configured the Rocketship widget in an Autotask Dashboard, you can view the Rocketship… Read More »How to view another Resource’s Rocketship WorkBoard in Autotask