This error occurs when the secret ClientKey stored in Autotask does not match what is in Rocketship. To solve this, be sure you have properly… Read More »How to resolve the Rocketship error “Invalid client/secret”
Before using WorkBoard, you’ll need to take some configuration steps. If these steps are not taken, you’ll get an error when trying to open WorkBoard… Read More »Configuring the Rocketship WorkBoard
The Appointment Setter needs a minimum set of information to work properly. If this isn’t configured, the Appointment Setter will return an error when a… Read More »Configuring the Appointment Setter in Rocketship
When you first setup your account in Rocketship, most of the needed default settings and rules are created for you. However, not all of the… Read More »Setup your first Escalation Rule in Rocketship
When setting up the Autotask LiveLink connections, one of the first steps is to configure the LiveLink Application that houses the password/secret shared between Autotask… Read More »Configuring the LiveLink ClientKey for the Autotask LiveLink Connection
An Escalation Rule is a path a ticket will take when a Dispatch or Escalate command is given in Rocketship for that ticket. For clarity,… Read More »Understanding Escalation Rules in Rocketship
rocketCommand is an action-based application that is used to quickly pass instructions from your team to Rocketship. It provides a focused set of instructions that… Read More »Understanding rocketCommand
To create an Escalation Rule in Rocketship: Log into Rocketship Admin Go to Flight Deck->Escalation Automation Click Create Rule in the Escalation Rules window Set… Read More »How to create an Escalation Rule in Rocketship
Every Escalation Rule has an Escalation Path. The Escalation Path defines the order that Rocketship will escalate a ticket. Let’s take an example: For HelpDesk… Read More »Defining the Escalation Path (order of escalation) in Escalation Rules
A question that comes up fairly often is “how do I create a CRM Search” in Rocketship that matches a subset of my customers? For… Read More »Specifying Multiple Autotask Companies in a CRM Search